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Call Center Software

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Screenshot of Call Center Manager Call Center Manager 8.5.2
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents...
Price: USD $0.00;   License: Freeware   File Size: 367 KB;
Platform: Windows 2000, Windows XP , Windows 7 x32, Windows 7 x64, Windows Other, Windows Server, Windows Vista

Call Center - Telemarketing - Predictive Dialer - Contact Center - Contact Center Software - Telemarketing Software - Agent Management - Agent Monitor - Call Center Management - Call Center Report
Screenshot of Dialgo Personal Call Center Dialgo Personal Call Center 2.5
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation. You can connect to the Internet, download and read...
Price: USD $199.00;   License: Shareware (Free to Try)   File Size: 4545 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP

Digits - Phone - Telephony - Wave - Modem - Speech - Answering Machine - Caller Id - Call Center - Sapi 5
Screenshot of BC Call Center BC Call Center 5.0
The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call ownership and assignments, statistical and call activity reports, and much more. Track call through the entire life cycle with an ITIL based process...

Price: USD $47.50;   License: Shareware (Free to Try)   File Size: 2252 KB;
Platform: Windows XP, Windows , Win7 x32,Win7 x64,WinOther,WinServer,WinVista,WinVista x64,Other

Communication - Support - Contact - Call Center - Customer Service - Clients - Team - Customers - Collaboration
No Screenshot Unite Call Center 2.0
VoIP based PBX and CAll center. Unite Call Center for Skype is 100% program based, truly business-class customer communication and management system with host of much sought after abilities.Unite Call Center - Another distinctive offering provided for Inbound/Outbound Contact Center needs is our solution, Unite Call Center for Skype. It is 100% program based, truly business-class customer communication and management system with host of much...

Price: USD $0.00;   License: Shareware (Free to Try)   File Size: 31068 KB;
Platform: Windows

No Screenshot PrettyMay Call Center for Skype 4.2.0.191
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well. To learn numerous benefits to use a software-based Skype PBX...

Price: USD $350.00;   License: Shareware (Free to Try)   File Size: 11397 KB;
Platform: Windows XP, Windows

Ivr - Voicemail - Skype Pbx - Auto-attendent - Call Queueing - Visual Call-flow Menu Builder - Music Information On Hold - Automatic Call Distribution ACD - Company Directory Dial-By-Name
Screenshot of Lokad Call Center Calculator Lokad Call Center Calculator 1.0.1179.0
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy...

Price: USD $0.00;   License: Freeware   File Size: 1479 KB;
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP

Volume - Forecast - Staff - Scheduling - Forecasting - Optimization - Call Center - Utilization - Capacity - Workload
No Screenshot Inbound Call center Profit Book 1.1
Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers calling at the same time. 2. Customers calling at non-operational hours. 3. You are in an important business meeting. Now what are the options that you have as a business owner? 1. Have an answering...

Price: USD $0.00;   License: Freeware   File Size: 1 KB;
Platform: Windows 95, Windows, Windows 98, Windows 2000, Windows XP, Windows 2003, Windows Vista

Outsourcing - Offshore Outsourcing - Business Process Outsourcing - Onshore Outsourcing - Call Centers
No Screenshot Terrasoft Call Center 2.8
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Price: USD $2490.00;   License: Demo   File Size: 10137 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 , WinNT 3.x

Screenshot of Advanced Call Center Advanced Call Center 6.0
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of...

Price: USD $39.95, EUR 39.95;   License: Shareware (Free to Try)   File Size: 2384 KB;
Platform: Windows 2000, Windows 2003, Windows 98, Windows Me, Windows NT, Windows XP, Windows Vista , Windows Vista Ente

Monitor - Record - Phone - Conversation - Call - Telephone - Voice Mail - Caller - Caller Id - Voice Modem
Screenshot of Quorum Call Conference Software Quorum Call Conference Software 1.02
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences. Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of people who can join a conference call is limited only by your bandwidth. When the caller selects the option to create a new conference Quorum...

Price: USD $68.00;   License: Shareware (Free to Try)   File Size: 887 KB;
Platform: Windows 2000, Windows 2003, Windows 98, Windows Vista, Windows XP

Conference Call - Conference Calling - Teleconference - Quorum - Telephone Conferencing - Business Meetings - Phone Meetings - Business Telephone Software
Screenshot of Quorum Pro Call Conference Software Quorum Pro Call Conference Software 2.03
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences. Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of people who can join a conference call is limited only by your bandwidth. When the caller selects the option to create a new conference Quorum will...

Price: USD $139.00;   License: Shareware (Free to Try)   File Size: 1219 KB;
Platform: Windows Vista, Win7 x32, Win7 x64, Windows 8 , WinXP,Windows 10

File - Audio - Business - Phone - Call - Telephone - Voip - Sharing - Conference - Meeting
Screenshot of WinTariff call accounting software WinTariff call accounting software 2.9.2003
WinTariff – it’s a program to collect and process information about telephone calls. The program receives data from the office PBX about date/time of the phone call, duration, dialled number, etc. WinTariff stores data to the hard disk of the computer and uses it later in course of the processing. Based on duration and dialled number, WinTariff calculates cost of the call and determines the direction (in case of the long-distance calls –...

Price: USD $150.00;   License: Shareware (Free to Try)   File Size: 6707 KB;
Platform: Windows 2000, Windows, Windows 98, Windows XP , Win7 x32,Win7 x64,WinVista,WinVista x64

Pbx - Telephony - Pabx - Cdr - Call Logging - Call Accounting - Smdr - Call Log - Emss - Ksu
Screenshot of asterCRM asterCRM 386
asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system.

Price: USD $0.00;   License: Freeware   File Size: 621354 KB;
Platform: Windows, Mac, Linux , BSD

Screenshot of ErlangXLS ErlangXLS 1.0
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS....

Price: USD $0.00;   License: Freeware   File Size: 263 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista , WinNT 3.x,Windows Vista x64

Service Level - Call Center Planning - Call Center Staffing - Call Center Occupation - Erlang C - Erlang B - Average Speed Of Answer
Screenshot of iReferent Light iReferent Light 3.01
Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.

Price: USD $20.00;   License: Shareware (Free to Try)   File Size: 1534 KB;
Platform: W-------,

Database - Phone - Home - Address - Solutions - Book - Management - Manager - Office - Contact
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